In our effort to provide best connectivity over the years,
We helped many Companies with innovative solutions that made a big difference to their business.
Some of these are given below.
Fast growing SME company in Thane had placed order for PRI. Order was processed and we shared the 100 Telephone numbers blocked for them so they could print their stationery. The was getting delivered on copper but customer wanted it on fiber optic last mile. We took the necessary approvals to change to fiber optic last mile. Order was processed again. The number however was blocked against earlier order and could not be reused for 3 months. We completed all necessary approvals and disconnections in the system to get the 100 numbers released. The PRI was then delivered on desired last mile with same numbers as committed.
MNC company in Mumbai had its godown at Tarapur. They were using 4 Mbps MPLS link on RF last mile. It was getting over utilised leading to repeated outages impacting their deliveries. It was an important warehouse for the customer and they wanted to upgrade the link. We checked the feasibility on different frequency. We had to coordinate with Network teams across regions to arrange necessary backhaul capacity as it was full at first. Customer was very supportive by giving additional voice business along with the upgrade order. The new link was very stable, as good as a wired last mile and was subsequently upgraded also twice.
This customer provides telephonic support to Investors across India. They have a team of Agents who handle calls daily. They wanted solutions wherein the call traffic would get measured, recorded and analysed. We provided them with a Virtual number on which all calls would land and then routed to the Agents. This allowed us to provide the call recording, call volume, abandoned calls, most and least responsive agent details etc. Abandoned calls would get automatically dialed back next day. This allowed them to give better customer experience and sizing of Agent team.
Being a Life Cycle Management Partner, we are able to support billing complaints of our customers. These consist of Credit Note for outages, Link Termination, Rate revision, TDS posting, Link reconnection after suspension. One of our customers had paid Quarterly advance but wished to terminate one of their links due to internal policy. We processed their Termination request as per 30 Day notice period. Still customer was eligible for refund of balance amount which we arranged in cheque form and handed over to customer. Support queries are handled by us on a routine basis to facilitate smooth business operations of our esteemed customers.
Being a Channel Partner, we have visibility to the functioning and internal hierarchy of different departments of the Principle company. After years of working together, we are able to map them and leverage the fastest process for our customers benefit. We have prepared a Trouble Ticket booking process which is shared along with Escalation Matrix to enable booking Trouble Tickets faster. We also check the RFOs (Reason For Outages) and implement System Improvement Plan (SIP) where the number of outages is frequent and due to the same reason. We share the MRTG Link utilisation graph to enable customers to monitor load and size their bandwidth.